Wednesday, January 26, 2011

Sweet Home Alabama

My stay at Homewood Suites by Hilton in Daphne, Alabama was as close to perfect as you can get when staying in a hotel. In fact, I would recommend to anyone in the hotel business to use this hotel as an example.

My retired husband tagged along on this trip, so I needed to find a place to "stash" him while I was working. We've done this before, and he has vast experience in staying out of the way. So far, he has napped in the car, been dropped off at McDonald's, gotten overly caffeinated at Starbucks, and once even schlepped his way through Walmart. Hey, it works.

Anyway, this time I went into the lovely Homewood Suites and explained that we weren't due to check in until later that same day. I asked if I could park my husband there while I went to work. The very nice young lady at the front desk not only pointed us to the breakfast area but also explained about the TV, mentioned the fresh pot of coffee, and showed him to the sofa so he could be comfortable. She said she would let him know when the room was ready and give him the key.

Wow. That is customer service. I immediately wished we could just move in for a while.

I finished work for the day, went back to the hotel and found my husband comfortably ensconced in the room. It was a spacious studio suite - tastefully decorated and nicely lit. He informed me that there was the (expected) breakfast buffet the next morning - and - there was complimentary dinner reception as well. Then he said the dinner reception had complimentary beer and wine, too!

I don't think a hotel can get any better than this.

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