You have to have a sense of humor

The Holiday Inn Express in Macon, Georgia was interesting. There was no fluff or warm fuzzies when I checked in, and no acknowledgment as a priority member at check in other than having my keys ready.

But they had little bags of popcorn on the counter for the guests, so I figured they had a little culture.

This was an older property, and was the old style of the hotel chain. It was very different in that the decor in the hallways was deep blue, yellow, and sage green. I was surprised when I first saw it, but it actually had a nice feel to it.

When I entered the room, sitting on the table was a laminated card that welcomed me as a platinum priority member, a bottle of water, and a small package of Famous Amos cookies. I did not receive an upgrade, and was given a room with two double beds. I don't have a problem with double beds, but these were hard beds. They did try to disguise them with a pillow top, but it only helped a little. The room was small and felt very cramped. I had to fight past my clothes and out the door, because the space for hanging up clothes was right next to the front door. There were no electric outlets that were not in use so I had to charge my phone in the bathroom.

I've mentioned before that in hotels I need to have a fan running constantly to keep outside noise from waking me up. This hotels window unit cycled on and off all night, and so did my sleep - even with ear plugs. I think I'm going to invest in one of those small white noise machines so I can listen to crashing waves or whale songs instead.

The cabinet with the fridge and microwave was placed in a location that only left about two feet clearance to get by to the bathroom. But, since the toilet only flushed every other time and the bathtub wouldn't drain, I wasn't particularly inclined to spend much time in there anyway.

Holiday Inn Express breakfasts are legendary. You may remember that the hotel chain even featured them in an advertising campaign at one time. The food is always the same everywhere, so in theory there should be no surprises. Well, this one was a surprise from start to finish. Oh, the product was the same, but the preparation was virtually non-existent. I started out trying the omelet. I'm not sure if it was even heated up, because the slice of cheese in the middle was cold. So I tossed it and thought I'd have biscuits and gravy instead. I couldn't open the biscuit because it was rock-hard. Now, this happened to be the one day I really needed something for breakfast because I was going to miss lunch due to my meeting schedule. I was determined to find something. I got a bowl of cereal, and the cereal was stale. I moved on to my last resort: Holiday Inn Express has a trademarked hot cinnamon roll. While I know they are quite tasty, I don't usually get them because I have tried to reduce my intake of sugar carbs. I placed a cinnamon roll on a plate and went back to my table. Anticipating the forbidden carbs, I anxiously took a bite. It was cold.

I took my coffee back to the room and ate a few Famous Amos cookies.

But I have saved my favorite feature for the last. When I opened the curtains to let in the morning sun, I discovered I had a corner room with a view... of the dumpsters and the roof of the neighboring Motel 6.

Now that's class.

A whole new world

I have a confession to make. After my last hotel experience in Columbus,Georgia I was a little nervous booking a trip there again. But after I thought about it - and, being the open minded person that I am - I decided not to book the Holiday Inn Columbus North I-85.

I booked the Holiday Inn Express Hotel & Suites at Northlake (also in Columbus) instead. This was a good decision. I was warmly welcomed at the front desk by a friendly employee, immediately acknowledged as a repeat guest, and my priority check-in was ready and waiting. Less than five minutes after arriving, I was on my way to my room. I was upgraded to a spacious and comfortable suite and waiting for me on the table were bottled water and homemade chocolate chip cookies. Very nice.

For dinner I decided to try out the Texas Roadhouse Restaurant next door because it was, well... next door. On my way to dinner I stopped by the front desk because I was looking for a pencil sharpener (can't do Sudoku with a pen, you see) but they didn't have one. The nice desk lady was very apologetic. I told her it really was okay. She gave me a coupon for a free appetizer at the Roadhouse.

It was happy hour at the Texas Roadhouse. Margaritas were $1.50. I think a person could get very happy on six bucks. I had an excellent steak dinner, but could've made an entire meal out of salad (with their homemade house vinaigrette dressing) and rolls.

By the time I got back to the room I'd forgotten all about my Sudoku. I guess I didn't need that pencil sharpener after all.

Out In the West Texas town of El Paso

I didn't fall in love with the El Paso Airport Holiday Inn. I chose this hotel mainly because of its proximity to the airport in El Paso, Texas. I do that a lot because its just easier most of the time. This time it wasn't such a good thing.

First impressions.
Let's start at the first trip to the hotel desk. Just off the plane, I decided to see if I could check in a little early - usually this works since I'm a Platinum Priority Member. Plus, I'd made my reservation over a month before. When I arrived at the hotel the (pleasant) desk girl told me they didn't have a room yet. OK. No problem. I know I'm early so I'll come back later - I just hoped I'd get lucky before my appointment. Oh, and she said I couldn't have an executive room because they were full. Hmm. So, I went to my appointment, and came back after the regular check-in time. Now the desk girl (a different one from the first) said they only had one room available in the "front" section with a sofa bed. What did that mean I asked? She said it has a sofa in the room. "A suite?" I asked. "No, only a sofa" she said. "You mean I have to sleep on a sofa?" "No," she said - "it has a bed." I decided we didn't speak the same language, said ok and took the key. I went to the assigned room and discovered that it was an outside room with a door that opened to a high traffic area. (I somehow wasn't expecting a cheap motel.) Anyway, I went back to the desk and explained that as a single female traveler I preferred a room opening into an inside hallway. Did they have any inside? She said yes, but they were in the back section. What? She directed me to an out-building behind the main hotel. Fine. Will I still have access to the concierge lounge? "Of course," she said.

The room.
So off I went to the Back 40 to find my room. Opening the door, I flipped on the light switch only to find that it was not connected to any light. No, really. I tried them all. It was pretty easy to do since there were only two lights in the entire room, and no entryway light either. I turned on the bathroom light to see if it would help, and only one of the three fluorescent bulbs worked. Now I'm thinking I'll have to go sit in the car the next morning to put on my makeup because the room is so dark. No reading in bed either because the light didn't reach that far. I couldn't use my laptop because the battery was low and there were no plugs in the room. Well, there was one plug on the desk, but it was too far away and I was recharging my cell phone with it. The room itself was in general disrepair. For instance, the air conditioner had one speed and temperature. The wall had been poorly patched. The ceiling had been filled in with so many layers of texture that I was afraid it would fall in on me if it was bumped.

But there was a sofa in the room.

Wining and dining.
Before I went to the room to settle in for the night I went to the concierge room to have a glass of wine. I went up to the bar and the cute young thing asked me my name. I told her and she said she was sorry but I wasn't on her list. I told her I wasn't surprised because they didn't have a room for me, but I was eligible for the concierge. After a little more discussion she wrote my name on her list and gave me a glass of wine. She was quite friendly and understood proper customer service. After a glass of wine I decided to try the hotel restaurant. The restaurant was actually very good - no complaints there. The restaurant was nearly empty though, so I don't know how it would have been if it had been busy.

The final straw.
I was supposed to stay two nights in this hotel. It was a little thing that pushed me over the edge. The next morning I lifted the lid on the coffee maker to pour in the water, but the hinge was broken and the whole lid came off and fell on the floor. That was it. The irritation of it all just got to me. I called a different hotel, made a reservation and checked out.

What a difference a few miles can make.
About 20 miles away I found the El Paso Sunland Holiday Inn. Nothing but kudos to this hotel. The staff was outstanding, the room (I got a complimentary upgrade because of the Platinum status) was wonderful. They put me in a bi-level jacuzzi suite. The downstairs has a large sitting area and a jacuzzi, and upstairs has a king-sized pillow top bed and a huge shower. The only (minor) negatives I can offer here is that the room has an outside corridor entrance and it is upstairs with no elevator. But, the room is on the second floor, has a great security latch and is well worth the climb. I was told that the hotel has been recently renovated, so I imagine the regular rooms are also very nice.

After a margarita and a 45 minute soak in the jacuzzi... I have decided that life on the road isn't too bad sometimes.

The Midnight Express

I liked Albuquerque, and I liked the Albuquerque Midtown Holiday Inn Express Hotel & Suites on Menaul Boulevard. I had appointments all over the city, so location wasn't an issue. I picked this hotel completely at random off the list of hotels on the website. As it turns out, I made a good choice. Due to a delayed flight, I arrived at the hotel at midnight rather than the anticipated 7:30 pm. The desk clerk was a wonderful young man who immediately acknowledged me as a Priority Member, and had my room keys ready and waiting for an express check in. He offered me a "goody bag" with bottled water and a snack. The snack came in very handy as I had missed dinner because of the airport delays. I was upgraded to a suite, and the room was quite spacious with a nice executive workspace. The only real downside to the room was the bed. It was an extra firm mattress with no nice comfortable pillow top. Most hotels nowadays have pillow top mattresses, so I missed that.

I was key-challenged at this hotel. The key reader for my room was quirky. If you put the key card in too slow it didn't work. If you put it in too fast it didn't work. After two replacement keys, they sent me with the maintenance guy to see if he could help and he showed me the "slow slide while pushing up" method. A little weird, but I didn't have any more problems after that.

You just gotta love the complimentary breakfasts at the HI Express. (If for no other reason, they provide excellent people-watching opportunities.) While the choices are the same at all properties, the quality can be questionable. This breakfast bar was well stocked, fresh, and had a very pleasant and attentive hostess.

The next time business takes me to Albuquerque, I would definitely consider this hotel again... especially if I want to work out the kinks in my back from sleeping on all those soft pillow top mattresses at the other properties.

It was all about the oysters

I spent five days at the Hilton New Orleans Riverside in New Orleans, Louisiana. I stayed in this particular hotel because it was associated with a conference I was attending. For the price I paid per night, I expected it to be a spectacular hotel and a room with a view. The hotel was very nice, and the room did have a view looking out over the traffic circle in front of the hotel toward Harrah’s Casino. It was kind of pretty at night, but the room itself was nothing special. I think I was in a section of the hotel that was an older part, because my colleagues were in a different area and were thrilled with their accommodations. (I was actually a little under-whelmed after reading the hotel website’s description.) The room was spacious, comfortable, and clean, so no complaints there. Parking was $30.00 a night for self-park and $36.00 for valet. I think that’s too high, but it was New Orleans after all and the parking garage was protected. Probably a good thing.

I ate several times in Drago’s Seafood Restaurant. Everything about this restaurant was absolutely wonderful. Even though it was always crowded, the service was outstanding and the food was amazing. It was worth the price of the trip just to have Drago’s signature dish: Charbroiled Oysters.

I did have an issue with the front desk. I found it fascinating that after I’d stayed two nights in the hotel that the desk clerk called me to tell me I hadn’t given them a credit card to pay for the room. “Uh, excuse me? You wouldn’t let me check in without giving you a card.” “Well,” she said, “we don’t have one on file.” So I asked her what she did with it. She said nothing - since I never gave it to them. (I’d had a very long day by this point.) I asked if the hotel was in the habit of allowing people to stay without first presenting a confirmed method of payment. She said “of course not.” I said “I’ve been in this room for two days, and you don’t know how I’m paying for it?” Like I said, I was really tired and didn’t really appreciate the problem that was not of my making. Besides, I was a little worried wondering just who had taken my credit card when I checked in. Somebody had that number.

Now I think I’ll backtrack a bit and fill you in on the reason I was so tired. I checked in the hotel on a Friday night. Apparently it was a designated party weekend at the Hilton, because the hallways were filled with people yelling, laughing, and slamming doors throughout the night on both Friday and Saturday nights. When I didn’t hear noise in the hallway (usually slowing a bit by around 3:30 a.m. or so,) I found myself listening to the couple in the next room. They were having serious domestic arguments complete with expletives that bounced around my room before landing. I realize this was not the fault of the Hilton, but considering the price of this hotel I somehow didn’t expect the clientele to be so... interesting.

Five days in New Orleans was too long, even with a nice hotel.

Live from our studio in beautiful downtown Burbank

So what can I say about the Holiday Inn Burbank-Media Center in Burbank, California? It is basically a "cookie-cutter" Holiday Inn. Nothing stands out, but nothing really to complain about either. It's too bad I wasn't upgraded, though. I'd like to see the Executive Towers.

There's a Hostage Negotiators Conference in this hotel. I'd be willing to bet all the bad guys in California are somewhere else.

Buck Owens would be proud

The only thing I knew about Bakersfield, California was that it was Buck Owens hometown. I stayed two nights at the brand new Bakersfield North Holiday Inn.

It was a beautiful drive through the mountains to Bakersfield. Good thing I went when I did, because I heard on the news that about an hour after I arrived a chemical truck crashed and leaked out noxious fumes. It closed down the entire highway for three hours. That would've been unpleasant I think.

Pleased that I wasn't stuck on the closed highway, I made my way to a steak restaurant a block or so away from the hotel. It turned out to be crowded so the hostess said I could be seated immediately if I wanted to sit in the bar, and that the same menu was available. As it turns out, it was happy-hour and all the appetizers were half-priced along with the drinks. OK. That worked for me.

Everything in the hotel was great, and the "newness' of the hotel was refreshing. The delightful young man at the front desk was text-booked trained and went out of his way to make sure I had everything I needed. I really liked the updated look and style of the lobby as well as the entire hotel.

The room was great and had a wonderful king-sized pillow top bed. They had actually correctly labeled the softness level of the pillows. The room even had that "new" and very fresh smell.

I had breakfast in the restaurant. It was excellent. The chef even came out to check and see if I was pleased. Each booth had a remote-controlled flat screen TV mounted on the wall. I noticed that diners all over the restaurant were channel surfing, keeping their channel preferences to themselves. It was nice not to have to listen to Kathy Lee Gifford sharing personal details about her life on a communal TV. I started off my morning with Spongebob. It would have been fun to hear the conversation of the elderly people at the table looking toward my booth.

It's probably not very often that they see a woman in a business suit laughing at Mr. Krab.

Reflections on a Margarita #1

I’m in San Antonio right now. One of the perks of my job is having the opportunity to try many wonderful restaurants around the country. But sometimes I just want to get take-out fast food and relax in the hotel room. So, tonight I went to Taco Cabana for a salad. I noticed that I got a 10% discount when I signed the receipt, but didn’t look at the ticket very closely. A few minutes ago I pulled out the receipt to put in my travel folder and noticed what the discount was for. The cute young thing behind the counter automatically gave me the senior citizen’s discount! At least she didn't ask me if I wanted a side order of wrinkles with my salad.

I guess this means I have finally arrived. Sigh.

Columbus never discovered this

I have stayed in a lot of Holiday Inns in the past, and the Holiday Inn Columbus North I-85 in Columbus, Georgia was by far the worst property I have ever stayed in.

I understand that construction and improvements are necessary to maintain a hotel, and I’ve stayed in numerous hotels in the middle of a remodeling process. However, this hotel appears to have made little (if any) effort to reduce the impact for guests.

While the lobby area was fairly nice, there were large piles of construction debris around the entire hotel. The side entrance closest to my room had a mountain of debris (read trash here) that made it impossible to enter without climbing through it and collecting dirt on shoes, clothing, and luggage. There was no way into the building that one could avoid tracking dust and dirt into the hotel hallways, or back into the car. The access ramp leading to the door was covered with construction materials, and the only way I could get my rolling luggage to the door was to lift it up and over the curb – stepping through the pile instead of next to it. But I felt oh-so-much better when I saw the tattered sign placed inside the door that said “pardon our dust.”

I went into my assigned room. I couldn’t believe this was a Holiday Inn property.

The guest room sliding glass doors opened to the debris filled parking lot. The doors didn’t close tightly and had a gap large enough to let in a cold breeze. The room smelled musty or like an animal had been in it, and the mini-fridge was sitting on the floor in the entryway to the room with the cord stretched out along the wall to reach the room’s only outlet. Lamp shades were askew and the sofa cushions didn’t match the sofa. The bathtub stopper was broken, and in order to take a shower the stopper (very nasty) had to be pulled out of the drain and set aside or the water wouldn’t drain.

I am a female business traveler and I never felt safe in this room. As I look back on this experience, I can’t believe I stayed. But I did, and I survived to tell the tale.

And, in the midst all the negatives, there is one positive note. The desk staff I encountered were pleasant and professional. It is my opinion that they should be commended for maintaining professionalism in a hostile environment. Either that - or they should be awarded Purple Hearts.

Georgia on my mind

I always have mixed emotions when I know I'm going to Atlanta, Georgia. I enjoy the city but hate the traffic, so when selecting a hotel in Atlanta my primary criteria is location. This particular trip took me to the Atlanta Buckhead district, so I decided to stay two nights in the InterContinental Buckhead Atlanta. This was a good choice for a really great hotel. The hotel is gorgeous. I had a standard king-sized room (no upgrade here, but none was expected). The generous sized room was absolutely beautiful with upscale decor, had a nice assortment of bathroom amenities, and offered an extremely comfortable bed.

But even diamonds can have flaws. For instance, don't expect any old-fashioned-southern-down-home-friendly hospitality. The front desk was all business and efficiency when I checked in. I was the only person at the desk at the time, and there was no chit-chat and only an obligatory smile.

Many times when staying in a hotel I choose to eat in the hotel lounge instead of the restaurant since they usually have a variety of appetizers that are meal-sized. Sometimes they even offer a full menu. There's really no reason to go to a restaurant if I'm not really in the mood for a large dinner. This being the case, I went to the hotel's lounge only to be told by the bartender (the only one on duty) that if I ordered there I would have to wait for an hour or more to receive the meal. Now this was not an empty hotel lounge as many often are - this was a busy lounge, and a very busy hotel. The lack of employees in the lounge seemed an oversight to me. Not really wanting to wait over an hour, I went to the restaurant. The fine dining restaurant was full service and open all night. My meal was excellent and served quickly.

Sensitive readers be advised that the following may be considered a rant.

Now, before I make my next comments I need to put something into perspective. This was not a cheap hotel. In fact, it was almost too pricey for my business travel. So, I have to ask this question: when you pay that much for a hotel, why do they charge an additional $20.00 a day for self parking? $20.00 a day?! (Valet parking was $30.00.) It's not as if the parking spaces were at a premium as the large underground garage was relatively empty. And charging for the internet is also a mystery to me. If McDonald's and Starbucks can offer free WiFi, you'd think that expensive hotels would consider their customers important enough to offer complimentary access. But I have discovered that the more expensive hotels usually charge for the internet as if their access is somehow better than the less expensive hotels. I think this is a problem that should be addressed in the industry as a whole.